Senior Quality Control Manager

Lead Quality Control for the Region’s Top Roofing, Siding, and Solar Company

Are you passionate about quality, accountability, and customer satisfaction? Do you thrive on solving problems and improving processes while leading a small, focused team? In this role, you’ll ensure that every job is done right, every customer issue is resolved quickly, and every project meets our exacting standards.

COMPANY: Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF 3-Star President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Caring Genuinely.

As the Senior Quality Control Manager, you will lead our Quality Control Department with a focus on customer satisfaction, workmanship verification, and warranty resolution. While this department does not directly generate revenue, it plays a vital role in protecting the company’s reputation, ensuring quality workmanship, and delivering an exceptional customer experience.

You will manage all warranty tickets and final inspections, deciding which tasks to handle personally and which to delegate to the Quality Control Manager (QCM). This includes providing the QCM with clear daily direction, setting schedules, making real-time decisions, and coaching them to meet company standards.

Responsibilities

• Perform final inspections for roofing, siding, and solar projects, ensuring compliance with manufacturer specifications and RRC workmanship standards.
• Coordinate project logistics with customers and the Sr. Project Manager for smooth transitions and closeouts.
• Document inspections with drone photos, notes, and checklists in Company Cam.
• Oversee and manage all warranty tickets, contacting customers within 2 hours of ticket creation and providing timely resolutions.
• Personally perform small-scale repairs while delegating larger repairs to the QCM, in-house crews, or subcontractors.
• Hold subcontractors accountable by managing back-charges and escalating unresolved issues.
• Receive a daily route from management, adjusting as needed based on urgency, location, and workload.
• Provide clear task assignments and follow-up with the QCM throughout the day.
• Communicate daily with leadership regarding inspections, warranty progress, and resolution statuses.
• Collaborate with Project Management and Site Supervisor teams to identify recurring issues and define corrective actions.
• Provide feedback to Sales and Field Operations regarding non-spec adherence and workmanship concerns.
• Track KPIs, monitor quality trends, and maintain all records in Leap (CRM).
• Submit daily and weekly reports to the Principal and Brand President.

Qualifications

• Microsoft Office and G-Suite
• Understanding of Customer Resource Management Systems
• Minimum 5 years in the construction industry (specifically roofing & siding)
• Bachelor's degree preferred
• Initiative and tenacity to execute goals
• Ability to lead and direct a team
• Availability Monday thru Saturday

Benefits

• Salary plus quarterly bonus
• Medical
• Dental
• 401k Match